Refund policy

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return questions at lizard423@hotmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for commissioned artwork. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, we’ll automatically refund your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at lizard423@hotmail.com.

I do not accept returns on commissions. Once you accept the photos I sent of the artwork, this becomes a binding agreement that you are happy with the results. If you want any modifications during the painting process, this is the time to request alterations to perfect it to your liking. 

The same applies to book illustrations. During sketches, I make changes to your liking before colouring; the client must approve and provide feedback. They will also provide the colour palette they want in the final product to avoid discrepancies. 

If there is damage during shipping, please take photographs of significant damage. If possible, If this happens please reach out to me and let me know.